Forum Bugs

Downtime between 8:30am and and 10am PST on Sept 26?

cypriendker
Hi,

Without any deployment or any change in our code, we suddenly saw all the PDF generation failing with the same generic error:
```
Error: Command failed: /app/node_modules/prince/prince/lib/prince/bin/prince --prefix /app/node_modules/prince/prince/lib/prince --license-file /app/license.dat /tmp/api-doc-printerBGLaof/input.html --output /tmp/api-doc-printerBGLaof/output.pdf
```

Is it possible that the license server was down for this period? We are trying to understand why it was failing and starting to work again, without any intervention from our side.

Thanks

mikeday
That's a very generic error message, are there any additional logs? Prince doesn't connect to a remote licensing server, so that can't be it.

One possibility could be that some libraries on your server might have been updated at that time, if automatic updates are enabled, or perhaps a disk filled up?